In the Bank of America/Exult case, the bank was looking to get out of the human resource transaction business. They looked to Exult to help them manage their 120,000 associates. To be successful at this, the bank needed an entire infrastructure including an 850-person call center, telecommunications network, and Web site to manage the volume. With the transfer of the bank’s HR call center to Exult, which had the infrastructure already in place, the bank could focus its energy on servicing its customers’ financial needs.

NASA is very capable of launching probes toward the sun. However, APL at Johns Hopkins has a track record of being able to launch targeted missions more economically than NASA. NASA’s real expertise lies in its ability to manage multiple missions while making sure taxpayers’ monies are being spent wisely. It makes sense that NASA, with its strong management competencies, provides mission oversight while others contribute based on their strengths.